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Technology, markets, applications and news on Knowledge Management, Natural Language Understanding (NLU), Artificial Intelligence, virtual assistants and chatbots.
How to implement CRM in the company with knowledge management
To manage customer relations in the company, it must be possible to access all the necessary...How to implement Customer Relationship Management to build customer loyalty
Customer relationship management (CRM) is the set of tools, strategies and processes aimed at...Implementing the Knowledge Management System with dynamic document management
Document management systems are at the heart of corporate knowledge management, ensuring that...Dispelling the myths about Artificial Intelligence
Artificial Intelligence and urban legends High Tech and Artificial Intelligence are words that...Innovative startups and solutions for COVID-19 emergency
Over the past year, the crisis triggered by the Coronavirus pandemic has put a strain on not...HR challenges between recruitment and onboarding
Human Resources: a matter of communication For a company's growth strategy, it is essential that...Focus on Knowledge Management: how to automate the management of information
A definition of Knowledge Management was first given by Karl Wiig, who theorised its foundations...How to impact Knowledge Sharing in enterprise companies?
If shared properly, this knowledge can be the pillar for enterprise success. If it is held as a...Boost your Customer Service Helpdesk with Knowledge Management
Helpdesk and Knowledge Management There are many aspects that a company has to manage within theCustomer Experience (CX): What is it and how to improve it
CX is a determining factor for a brand: without a good strategy the customer experience would be...How to improve Customer Service with Knowledge Management
As we saw in the first article on CX, the definition given by the Customer Experience Excellence...