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Technology, markets, applications and news on Knowledge Management, Natural Language Understanding, and Artificial Intelligence.

HR challenges between recruitment and onboarding

Human Resources: a matter of communication For a company's growth strategy, it is essential that...

Focus on Knowledge Management: how to automate the management of information

A definition of Knowledge Management was first given by Karl Wiig, who theorised its foundations...

How to impact Knowledge Sharing in enterprise companies?

If shared properly, this knowledge can be the pillar for enterprise success. If it is held as a...

Boost your Customer Service Helpdesk with Knowledge Management

Helpdesk and Knowledge Management There are many aspects that a company has to manage within the 

Customer Experience (CX): What is it and how to improve it

CX is a determining factor for a brand: without a good strategy the customer experience would be...

How to improve Customer Service with Knowledge Management

As we saw in the first article on CX, the definition given by the Customer Experience Excellence...

Information hoarders: let’s find out if there is a Knowledge Hoarding problem in your company

Knowledge Hoarding represents a problem for all companies.

Everything you need to know about the Open Innovation  

New technologies play a key role in the development of the Open Innovation culture, thanks to...

The technological innovation in wealth management: AI and Fintech

The revolution of Wealth Management – With the creation of intelligent machines, artificial...

What is Artificial Intelligence and how it can be integrated in the workplace

Over the past few years, AI has established itself as the subject of discussion within...

What are chatbots and how they can improve the process of Customer Service of your company.

Artificial intelligence chatbot are a useful tool to support the different Customer Service...

Artificial Intelligence Ethics: Rules and Principles for Making intelligent systems more responsible

Artificial intelligence ethics has been introduced to provide some values and morals to...