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Technology, markets, applications and news on Knowledge Management, Natural Language Understanding, and Artificial Intelligence.

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Natural Language Interface

Public Administration: how artificial intelligence helps citizens

In the framework of digital transformation of public administration, carried out in the UK by the ...

Manage IT services with SKMS: Service Knowledge Management System

Implementing a Knowledge Management system represents a support for all the activities that make up...

IT Service Management: what is ITSM and what are the benefits for the companies

The objective of ITSM is to relate the Information Technology activities carried out by an...

HR: improve your Human Resource department with Knowledge Management

HR and Knowledge Management systems Many of the problems that occur daily in HR management can be...

Boost your Customer Service Helpdesk with Knowledge Management

If you are reading this article, you will be interested in how to upgrade your Help Desk with a...

What are chatbots and how they can improve the process of Customer Service of your company

Artificial intelligence chatbot are a useful tool to support the different Customer Service...