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HR: improve your Human Resource department with Knowledge Management

Find out how the Knowledge Management systems can increase productivity for your HR department.

HR and Knowledge Management systems

Many of the problems that occur daily in HR management can be attributed to poor communication, both between employees and the human resources department and externally.

To avoid this, the company needs to put in place tools and procedures to facilitate the flow of information, thus avoiding the waste of resources and time.

Knowledge management is in fact about everything that is defined as the intellectual capital of a company and, for internal procedures and customer services to work at their best, it is, therefore, necessary that employees (including new ones) have access to all this information.

This process is facilitated by the presence of tools that can assist in the organization of documentation and the search of material, such as a good knowledge management system.

Internal communication for your company

For effective communication, corporate information must be :

- organized: when employees are looking for information, they must stop their work to find the document that contains the answer to their question. If documentation is not organized, they will waste time, which will decrease productivity and results;

- sharing: in many departments, the "ask your colleague" rule when you don't know how to do a certain task is still in effect. This is because the information is not shared between employees in different departments and sometimes not even between team members;

- up-to-date: having outdated information is the same as not having any. It also carries the risk of doing the job wrong, based on outdated data and concepts.

With Pigro you find the answers to your questions

Pigro consolidates all company documentation into one platform, allowing employees and managers to quickly find the information they need.

With the conversational interface, simply ask a question in natural language and receive an answer directly from the documentation, which you can then share with your colleagues and superiors.

In addition, information is always up-to-date, so there is no risk of wasting time with outdated documents.

Onboarding and turnover 

There is often a lot of tacit knowledge in companies, i.e. knowledge that is not in any written form but is "passed on" orally from employee to employee. This reduces the autonomy of staff and the rapid implementation of procedures, as it prevents the easy sharing of best practices.

Even when hiring new employees, this can be a problem: if they don't have all the information they need, new employees will have to ask their colleagues, which slows down the entire department.

With Pigro you eliminate tacit knowledge

The documentation is gathered in one place, which makes it easy to query the knowledge. It will be possible to identify any gaps in the knowledge base.

Employees can then enter the missing information before it causes delays or inefficiencies.

Employee Branding

One of the objectives of the HR department is to promote the well-being of the staff. This includes providing them with tools that allow them to do their jobs in the best possible way.

This is why it is important to enrich the company's strategy with a knowledge management system, which simplifies the work of employees by ensuring that they have all the information they need to do their jobs.

With Pigro you have all the information at your disposal

Pigro imports any type of content from any repository: resumes, company procedures, website or social content, FAQs, internal documentation, and any content in digital format.

Each department can then consult all the documentation within the platform and rely on the same, always up-to-date information to make decisions and do their job properly.