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Technology, markets, applications and news on Knowledge Management, Natural Language Understanding, and Artificial Intelligence.

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Help Desk Systems

5 tips on how to set up a corporate help desk

According to research conducted by Frederick Reichheld of Bain & Company, being able to increase...

How to implement CRM in the company with knowledge management

To manage customer relations in the company, it must be possible to access all the necessary...

What is CRM and how to retain customers

CRM, or Customer Relationship Management, is the set of tools, strategies, and processes...

Boost your Customer Service Helpdesk with Knowledge Management

If you are reading this article, you will be interested in how to upgrade your Help Desk with a...

What is Customer Experience? And how to improve it?

CX customer experience is a key factor for a brand: without a good strategy, the CX customer...

How to improve Customer Service with Knowledge Management

As we saw in the first article on CX, the definition given by the Customer Experience Excellence...

What are chatbots and how they can improve the process of Customer Service of your company

Artificial intelligence chatbot are a useful tool to support the different Customer Service...