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Technology, markets, applications and news on Knowledge Management, Natural Language Understanding, and Artificial Intelligence.

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Help Desk Systems

5 tips on how to set up a corporate help desk

Some studies have shown that focusing on loyalty and customer retention leads to business success....

How to implement CRM in the company with knowledge management

To manage customer relations in the company, it must be possible to access all the necessary...

What is CRM and how to retain customers

CRM, or Customer Relationship Management, is the set of tools, strategies, and processes designed...

Boost your Customer Service Helpdesk with Knowledge Management

If you are reading this article, you will be interested in how to upgrade your Customer Service...

What is Customer Experience? And how to improve it?

Which is the Customer Experience meaning? A good Customer Experience strategy is a key factor for a...

How to improve Customer Service with Knowledge Management

As we saw in the first article on CX, the definition given by the Customer Experience Excellence...

What are chatbots and how they can improve the process of Customer Service of your company

Artificial intelligence chatbot are a useful tool to support the different Customer Service...