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Technology, markets, applications and news on Knowledge Management, Natural Language Understanding, and Artificial Intelligence.

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Help Desk Systems

How to implement CRM in the company with knowledge management

To manage customer relations in the company, it must be possible to access all the necessary...

What is Customer Relationship Management and how to build customer loyalty

Customer relationship management (CRM) is the set of tools, strategies and processes aimed at...

Boost your Customer Service Helpdesk with Knowledge Management

Helpdesk and Knowledge Management There are many aspects that a company has to manage within the 

Customer Experience (CX): What is it and how to improve it

CX is a determining factor for a brand: without a good strategy the customer experience would be...

How to improve Customer Service with Knowledge Management

As we saw in the first article on CX, the definition given by the Customer Experience Excellence...