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Technology, markets, applications and news on Knowledge Management, Natural Language Understanding (NLU), Artificial Intelligence, virtual assistants and chatbots.

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How to improve the productivity of your Sales and Marketing departments with Customer Knowledge Management

Knowledge is the basis for a company that wants to create value for its customers. Having quick...

How to implement CRM in the company with knowledge management

To manage customer relations in the company, it must be possible to access all the necessary...

How to implement Customer Relationship Management to build customer loyalty

Customer relationship management (CRM) is the set of tools, strategies and processes aimed at...

Implementing the Knowledge Management System with dynamic document management

Document management systems are at the heart of corporate knowledge management, ensuring that...

HR challenges between recruitment and onboarding

Human Resources: a matter of communication For a company's growth strategy, it is essential that...

Focus on Knowledge Management: how to automate the management of information

A definition of Knowledge Management was first given by Karl Wiig, who theorised its foundations...

How to impact Knowledge Sharing in enterprise companies?

If shared properly, this knowledge can be the pillar for enterprise success. If it is held as a...

Boost your Customer Service Helpdesk with Knowledge Management

Helpdesk and Knowledge Management There are many aspects that a company has to manage within the 

Customer Experience (CX): What is it and how to improve it

CX is a determining factor for a brand: without a good strategy the customer experience would be...

How to improve Customer Service with Knowledge Management

As we saw in the first article on CX, the definition given by the Customer Experience Excellence...

Information hoarders: let’s find out if there is a Knowledge Hoarding problem in your company

Knowledge Hoarding represents a problem for all companies.